Booking
How do I book?
Enter your pickup, drop-off, date and time in the quote form. You’ll see a fixed price for every suitable vehicle. Choose one, add your details and confirm – it takes about a minute. You can also book by phone or WhatsApp.
How far in advance should I book?
As early as you like – booking ahead guarantees your car. Online bookings need a few hours’ notice; for anything sooner, call us.
Will I get a confirmation?
Yes, by email straight away, with your booking reference and journey details. We’ll send your driver’s details before your pickup.
Can I book for someone else?
Yes. Enter the passenger’s name and mobile number so the driver can contact them, and your own email for the confirmation.
Can I add a stop on the way?
Yes – mention it in the booking notes, or call us for a quote that includes the extra stop.
Prices and payment
Is the price fixed?
Yes. The price you book is the price you pay – it won’t change for traffic, diversions or flight delays.
Is the price per person?
No, it’s per vehicle. Everyone travelling in the car is covered.
How can I pay?
You can pay the driver by cash or card on the day, or pay online by card when you book (where available). Business customers can apply for an account with monthly invoicing.
Do you charge extra for luggage?
No. Just make sure you choose a vehicle with enough space – the quote form only shows cars that fit your passenger and luggage numbers.
At the airport
Where will my driver meet me?
With meet and greet, your driver waits in the arrivals hall holding a name board. We’ll text you their name and number before you land.
What if my flight is delayed?
We track your flight and your driver adjusts to the real landing time. There’s no charge for delays.
How long will the driver wait?
On airport pickups, 60 minutes from landing are free. If you think you’ll need longer – a long queue at passport control or a lost bag – call or message your driver.
What if I can’t find my driver?
Call the driver’s number in your confirmation message, or call our 24/7 line and we’ll connect you.
Vehicles and passengers
Do you provide child seats?
Yes, on request. Add them when you book and tell us your children’s ages.
Can I bring a pet?
Assistance dogs are always welcome. For other pets, please ask when booking so we can send a suitable vehicle.
Can you accommodate a wheelchair?
We can carry folding wheelchairs in larger vehicles. Please call us to discuss your needs before booking.
Changes and cancellations
How do I change my booking?
Reply to your confirmation email or call us with your booking reference. We’ll update it and confirm any change in price.
How do I cancel?
Contact us with your booking reference. Please see our terms and conditions for cancellation notice periods and refunds.