These terms apply to all bookings made with ukairportscabs.com (“we”, “us”) by phone, email, WhatsApp or through this website. By making a booking you agree to them. Please read them carefully.
1. Bookings
1.1 A booking is confirmed when we send you a confirmation email with a booking reference.
1.2 You are responsible for giving us accurate details, including pickup and drop-off addresses, date and time, number of passengers and items of luggage, flight numbers and a contact phone number. We are not responsible for delays or extra costs caused by incorrect information.
1.3 The vehicle you book must be suitable for the number of passengers and amount of luggage. If it isn’t, the driver may refuse to carry excess passengers or luggage, or we may offer a larger vehicle at an additional cost.
2. Prices and payment
2.1 Prices are fixed per vehicle for the journey booked and include VAT where applicable.
2.2 Additional charges may apply for changes you make after booking, such as extra stops, a changed address, a different vehicle, or waiting time beyond the free waiting period.
2.3 Payment is taken either online at the time of booking, or by cash or card to the driver at the start of the journey, as selected during booking.
3. Waiting time
3.1 For airport pickups, free waiting time is included from the actual landing time of your flight, as shown in your confirmation. For all other pickups, a shorter free waiting period applies from the booked pickup time.
3.2 Waiting beyond the free period may be charged. If we cannot contact you and you have not arrived, the driver may leave and the booking will be treated as a no-show.
4. Changes and cancellations
4.1 To change or cancel a booking, contact us quoting your booking reference.
4.2 Cancellations made at least 24 hours before the pickup time will be refunded in full. Cancellations made less than 24 hours before pickup, or no-shows, may be charged up to the full fare.
4.3 If a flight is cancelled, please let us know as soon as possible and we will rearrange or cancel your booking without charge where the driver has not yet set off.
5. Our responsibilities
5.1 We will make every reasonable effort to arrive on time. We are not liable for delays caused by events outside our control, including severe traffic, road closures, accidents, extreme weather or industrial action.
5.2 Your luggage and belongings are carried at your own risk. Please check you have everything before leaving the vehicle.
6. Passenger conduct
6.1 Smoking, vaping and consuming alcohol are not permitted in our vehicles.
6.2 Children must travel in an appropriate child seat where required by law. Please request child seats when booking.
6.3 A cleaning charge may apply if a vehicle is soiled or damaged.
7. Complaints
If something isn’t right, please contact us within 14 days of your journey with your booking reference and we will investigate promptly.
8. Law
These terms are governed by the laws of England and Wales.